Help center
Sorted, before you ask.
Shipping
Free white-glove freight across the lower 48 - delivered, placed and started. UK & EU ship curbside; a two-person crew option is available at checkout. Most orders ship in 5-7 business days.
Returns
30-day returns. If an unused unit is not right for your space, we arrange collection and a full refund within 30 days of delivery.
Financing
Affirm and Klarna at checkout. Split any build over 6 to 24 months from $0 down. Soft credit check only - it will not affect your score.
Warranty
5 years on chillers and heaters, 2 years on shells and cabins, lifetime human support. Register within 30 days of delivery.
FAQ
Do I need a plumber or electrician? +
The plunge runs on a standard 110V outlet in the US (13A UK/EU) and needs no plumbing - you fill it once and the filtration keeps it clean. Saunas plug into a standard outlet; the barrel sauna needs a dedicated 240V line, which we flag before you order.
How cold does the plunge get, and how hot the sauna? +
Every plunge chills to 37°F (2.8°C) and holds any temperature you set. Infrared saunas reach 150°F, the traditional barrel reaches 194°F (90°C).
What does freight and delivery look like? +
White-glove in the lower 48 - we deliver, place and start it for you. UK & EU ship curbside with a two-person crew option. All freight is included in the price you see.
Can I finance it? +
Yes. Affirm and Klarna are built into checkout. Most builds split over 6 to 24 months, from $0 down, with a soft credit check that will not affect your score.
How do I keep the water clean? +
A 20-micron filter plus ozone and UV keep the plunge clear for 3-4 weeks between changes. We send a maintenance kit with every plunge and a simple 2-minute weekly routine.
What is the warranty? +
Five years on the chiller and heater, two years on the shell and cabin, and lifetime human support. Unused, undamaged units can be returned within 30 days of delivery for a refund.